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Customised intranet or pre-made templates?

One question many people ask is which is better - a packaged or customised intranet? There are of course challenges and opportunities with both. How have others done it? And what do the industry experts say?

Illustration av hus, pizza och kockhatt

We invited two experts to talk about the benefits and challenges of each intranet solution. Alexander Gustafsson from Consid talked about tailored solutions and compared a packaged intranet to a frozen pizza where someone else decides what you're going to eat compared to letting a chef prepare a dish according to what you're in the mood for. Hiring your own chef may sound expensive, but that doesn't mean a bespoke intranet has to be. It may require more from you as the client, but in the end it doesn't have to be more costly or take more time than any other solution.

Instead, Fredrik from Soleil talked about packaged intranets and used a house metaphor. Where with ready-made templates you start from a house with walls, windows and roof that is basically ready to move into. If you then want to build an upstairs or paint, you have something to start from. In short, you can reuse ready-made building blocks and grow your intranet. Perfect for those who know what they want, are short on time or want to start simple.

During the webinar, Alexander and Fredrik brought examples from customers who have chosen to take different paths. Read on to see which way they chose to go and how it worked out for them.

SBAB Bank - a tailor-made intranet as a culture carrier

SBAB Bank is one of Consid's many clients that chose a customised intranet, partly because employer branding was an important factor.

- Culture and a sense of we were very important to us. Especially during the pandemic, but also continuing as many of us work partly remotely. The warm and welcoming feeling that we have when you walk into our offices, we also wanted to have on our intranet, explains Monica Sandgren, who is responsible for internal communications at SBAB.

The new tailor-made intranet then received fantastic marks in the survey among its employees.

- What we are most proud of, where we have grown the most, is that the Helicopter reflects our corporate culture. That was our biggest pain point from the start - so we've really taken steps forward there. From 27 to 79 (+52), says Monica Sandgren.

Read more about SBAB's successful intranet at Consid. External link.

The Royal Library - a uniquely packaged intranet

The Royal Library is a shining example of how a packaged intranet can be tailored without starting from a blank sheet of paper and the costs that can entail. The Royal Library started from Soleil's basic Scalable template set to get quick access to basic available features and templates. They were then able to add functionality and solutions based on their power map. With a gentle hand, they collaborated on a unique design and details that stand out. Are you curious about their story and want to know more?

Read more about the Royal Library's intranet at Soleil. External link.

So what's really the best part?

The answer to the question of what's best might be one that only you can answer. Of course, there are parameters that everyone has to take into account such as time, budget and expectations. But that's not all, it's also about thinking long-term and being able to be flexible and develop your intranet over time or as needed. Then you'll have succeeded with your intranet project - whether it's pre-packaged or bespoke.

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