Case

How the Värmland region increased the efficiency of its intranet by 41% – and gained 97% more satisfied editors

When it came time for the Värmland region to update an older and in many ways slower intranet, the choice fell on Sitevision. The result? Easier work for editors and smarter shortcuts for employees.

Background and challenge

The Värmland region's intranet had been patched and repaired for many years when it was finally decided to take a completely new approach to it. The intranet was slow and overloaded with information, including the memos of individual employees. It became increasingly difficult to find what was actually important.

Region Värmlands intranät i dator och mobil mot grön bakgrund.

Solution

Customised home page

The goal, for the Värmland region, was always to create an intranet where you, as a user, can easily find other systems and where you can access emails and calendars directly from the home page. And that's a great thing! As an employee, you are now greeted by a home page tailored to you and your needs.

– The home page is tailored to where in the organisation you work. Do you work in healthcare? Are you a manager? Different parameters control the appearance, all to make it easy to find the correct one. "You also have the option to rearrange and add modules yourself, so that the home page matches your preferences," explains Patrik Hamberg, web strategist for the Värmland region.

Results

Fast and accurate

And the staff give it a thumbs up.

– Only a few people got in touch and asked: Where has all my stuff gone? "And that alone is a sign of success!" laughs Patrik Hamberg.

Just over a year after the launch, the Värmland region conducted a quality and efficiency measurement to assess how employees actually use the new intranet. Through scenario testing, they learned in plain language that quality — getting it right — had increased by 28 per cent, while efficiency — getting it right quickly — had increased by 41 per cent.

The majority of test participants used the intranet search engine. The search function is one of the areas that has been given a major boost, thanks in part to the segmentation of search results. The consultant who carried out the scenario testing explains:

– It's arguably the best performing intranet search service we've tested.

– We really have a more enjoyable tool to work with, and the editors have a better working environment. "We are incredibly pleased," says Patrik Hamberg.

Patrik Hamberg, web strategist for the Värmland region

97% more satisfied editors

Something that was also important for the Värmland region, right from the start, was to create a better user experience for the editors.

– From the very beginning, we felt that Sitevision stood out. It’s an easy-to-use tool with a lot of power, and as an editor you can do a lot without being locked into individual templates.

So the platform was switched from Episerver (now Optimizely) to Sitevision. And that's why one of the performance indicators was to monitor how the new web publishing tool was working. The goal was a bold one:

75 per cent of web editors should experience better support (from the web publishing tool) one year after launch.

Was it achieved? Yes, of course! A survey of the communication department and other editors showed that 97 per cent are more satisfied with Sitevision.

The survey also found that everyone finds it easier to edit an existing web page, adhere to accessibility rules and understand what the published web page will look like while editing in Sitevision. As many as 94 per cent said that it is faster to work in Sitevision.

– We really have a more enjoyable tool to work with, and the editors have a better working environment. "We are incredibly pleased," says Patrik Hamberg.

Tags

Share

CMS for intranet and websites

Book a demo

During a demo, you will see examples of what you can do in Sitevision - and how easy it is to create content. Try the product, get answers to your questions and discover a world of possibilities.

Follow us

Subscribe to our newsletter