Success plans
Maximise the value of Sitevision – together we achieve your goals
To maximise the value of Sitevision – and for you to achieve your goals – we are offering a wealth of expertise, support and strategies. Here’s how we will make you feel secure and enjoy succes throughout your project.
Customer Success
A personal contact all the way
Sitevision has a whole team of customer success managers who go to work with one goal in mind: To ensure that you, our customer, achieve your desired results and maximise the value of your project in Sitevision. You will either receive a direct email to them and their expertise, or you can choose one of our larger packages and get a dedicated, long-term contact who is familiar with your company’s goals.
Whether you need the help of product support or another technical team, your contact person will guide you. During the onboarding process, you will receive tips on the right training and resources. You will have regular follow-up meetings and be invited to webinars and workshops to help you gain a deep understanding of the product.
product support
A highly appreciated product support team
Whether you are facing challenges or want to take your solution to the next level, our product support team is ready to share their extensive knowledge. No question is too small, large or difficult – our product support team is always with you on your journey to a successful and frictionless Sitevision experience. You can always expect fast, efficient help. Year after year, the team has scored top marks (!) from our customers. We know you will be just as satisfied.
Expert services
Specialist knowledge under one roof
If you choose our highest package level, you will have access to our Expert services. As a customer, you have unique needs, visions and business goals. And naturally, you may encounter challenges in large projects that require additional specialist knowledge. At Sitevision, our numerous field experts in everything from programming and planning workshops to problem-solving and ideas are there to take your digital solution to the next level.
Architectural Advising
Review of code and other solutions
Performance optimization
Platform upgrades (On-prem customers)
Go live support
Migrations
trainings
Back to school
With the right course at your back, the starting distance is shorter. Your work going forward will also be easier, as you and your employees will learn to use all the strengths Sitevision has to offer to become more efficient. Training courses are available for all your different roles: editor, developer, web manager or purchaser.
Three levels – towards success
Basic
product support
Service hours Monday to Friday between 10 a.m. and 3 p.m.
Four support hours included
Four-hour response time during service hours
Customer succes
Access to Customer Success
Premium
product support
Service hours Monday to Friday between 8 a.m. and 5 p.m.
Unlimited support hours
One-hour response time during service hours
Customer succes
Access to a personal Customer Success Manager
The option of recurring operational meetings
Enterprise
product support
Service time around the clock, every day of the year
Unlimited support hours
Thirty-minute response time during service hours
Customer succes
Access to a personal Customer Success Manager
Recurring operational meetings
Expert services
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